Direct Billing

Feeling Overloaded? Let us handle some of the weight for you so you can focus on
what’s most important - your health.

We will submit your claim directly to your insurer so you don’t have to, reducing your out-of-pocket expenses and the hassle of submitting your receipts. Yes, we also direct bill for ICBC claims.‍

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Please upload a photo of your insurance card on your intake form prior to your appointment or bring your insurance card with you for your first appointment with us.

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Insurance Companies We Can Direct Bill For:

  • Canada Life
  • Chambers of Commerce
  • ClaimSecure
  • Desjardins
  • Empire Life
  • Equitable Life
  • Green Shield
  • GroupHEALTH
  • GroupSource
  • ICBC
  • Industrial Alliance
  • Johnson Inc.
  • Johnston Group Inc.
  • Manulife Financial
  • Maximum Benefit
  • Medavie Blue Cross
  • MSP (Medical Services Plan)
  • Pacific Blue Cross
  • People Corporation
  • RWAM
  • SSQ Insurance
  • Sun Life Financial
  • Union Benefits

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Direct Billing FAQs

How much does my insurance cover?

We will only know when we put your claim through on the day of your appointment. Due to confidentiality reasons, insurance companies do not release the specifics of your plan unless it’s to the plan holder. Most extended health plans will cover physiotherapy, chiropractic, and massage therapy.

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You should be able to check the details of your policy to see the amount covered per session. If you cannot find the information online, please call your insurance company to speak with a representative.

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Is there a user fee?

This depends on the coverage of your specific insurance plan. Some extended health plans will cover 100% of the treatment. Others may only cover a percentage per session. Your user fee will be the difference between the cost of the session and the amount your insurance covers.

Your benefits may vary, so please check your policy.

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How do I provide you with my direct billing information?

You’ll be able to upload the details of your insurance plan and a photo of your insurance card on the intake form sent to you after booking your first appointment with us. Alternatively, you can call us at 604-742-3688 with this information or bring your insurance card with you in person for your first appointment and we can collect it on the day of. You’ll only have to provide this information once as we will have it recorded in our system for your future visits for a seamless experience.

Do you direct bill for ICBC?

Yes we do! Please bring the claim number you received from ICBC to your first appointment.

You may also provide this number on your online intake form sent over after you've booked your initial assessment.

Understanding your coverage can be confusing. Here are a few things to know:

  • You have pre-approved treatments ready for you to use within the first 12 weeks after the date of your accident regardless of who is at fault.
  • You do not need a doctor’s referral to come in for an assessment. 
  • Time is of the essence so, do not delay starting your treatment plan. 
  • If you need additional therapy or you wait to come in after the 12 weeks, ICBC will require a doctor’s referral and additional reports for coverage to be approved.

Pre-approved limits for accidents:

  • Physiotherapy: 25 treatments
  • Chiropractic: 25 treatments
  • Massage Therapy: 12 treatments
  • Kinesiology: 12 treatments

Have more questions regarding your ICBC claim? Read more here!

My spouse has insurance, could I direct bill through their plan?

Absolutely! However, you will first need to be added to your spouse’s plan through their insurance.

What if there is a problem with my claim for my treatment?

If there are any issues we will give you a call or follow up through email to figure out what has gone wrong.

Read our FAQs